PRIVACY POLICY — SITEPHONE.AI

Company details:

• Company Number: 13184097
• Registered Office: 128 City Road, London, EC1V 2NX, United Kingdom
• VAT: Avetec is currently not registered for VAT.

Contact (support + privacy/legal requests):

Email: contact@sitephone.ai

Technology supplier / processing support:

The Service is powered and/or supplied by Big Mango Solutions Co., Ltd. ("BMS") as Avetec's supplier and (where applicable) processor/sub-processor for platform operation and technical support.

2.1 B2B Customers (portal users)

For customer account administration and billing data, Avetec is the data controller. BMS may process certain data on Avetec's behalf to operate the platform and provide technical support.

2.2 Website Visitors (widget end-users)

If you embed the widget on your website, you are the data controller for your website visitors. Avetec processes certain visitor data as a processor on your behalf, and BMS may act as a sub-processor where needed to deliver the Service.

2.3 Visitors to the SitePhone.ai website (including the waitlist)

For visitors to the SitePhone.ai website itself (for example, reading pages, submitting a waitlist form), Avetec is the data controller for those interactions.

3.1 B2B Customer data (customer portal)

We may collect:

• Account data (name, email, password hash, role, timestamps)
• Organisation data (company name, country, address)
• Payment and billing metadata (payment processor customer identifiers, transaction amounts, refunds, timestamps; we do not store full card numbers)
• Wallet and subscription data (balances, transactions, plan, status, renewal interval)
• Call usage and call metadata (timestamps, duration, provider identifiers)

No call recording:

SitePhone does not record calls and does not store voice recordings.

3.2 Website visitor data (widget)

When a visitor interacts with the widget, data may be processed for abuse prevention, service delivery, and telemetry:

• Browser fingerprinting (canvas and audio fingerprinting; hashed)
• Session/network data (for example, IP address used to derive hashes; access timestamps and counts)
• Behavioural telemetry (sendBeacon events such as page URL, session timing, click and call counts, widget version)
• Device/browser data derived from user-agent

3.3 Dara AI-receptionist waitlist and related product updates (SitePhone.ai website form)

If you join the waitlist to hear when Dara AI-receptionist becomes available, we may collect:

• Name
• Company
• Email address and/or phone number
• Any message fields you submit (if the form includes them)
• Signup metadata (timestamp, source page, and basic technical logs needed for security/abuse prevention)

By submitting the waitlist form, you are requesting that we contact you using the details you provide for the purposes described in Section 4.3. We will normally contact you by email. If you provide only a phone number (or if email delivery is not possible), we may contact you by telephone call instead.

4.1 B2B Customer data

We use customer data to provide the Service, manage accounts, authenticate users, process payments, provide support, maintain security, prevent fraud, and meet legal/accounting obligations.

4.2 Website visitor data (widget)

We process visitor data to:

• prevent abuse and enforce rate limits
• manage sessions needed for calling
• support call routing and service operation
• understand widget usage and improve performance

Consent requirements for fingerprinting and telemetry may vary by jurisdiction. Website operators embedding the widget are responsible for implementing consent where required by law.

4.3 Dara waitlist and "newsworthy updates" communications

We use waitlist information to:

• contact you when Dara AI-receptionist becomes available
• send newsworthy updates about Dara (for example, availability announcements or major capability releases)
• send newsworthy updates about SitePhone or closely related voice/telephony products that are relevant to people interested in Dara/SitePhone
• manage and operate the waitlist (deduplication, suppression of unsubscribed contacts, and delivery handling)

We do not intend to send routine newsletters or frequent general marketing emails to waitlist contacts. We will contact you only to the extent permitted by applicable law and only for the purposes described above. You can opt out at any time by using an unsubscribe option (if provided) or by emailing contact@sitephone.ai.

5.1 Customer portal

The customer portal may use cookies and local storage for authentication and security purposes.

5.2 Internal admin portal (not customer-accessible)

An internal admin portal exists for Avetec and/or BMS personnel only (not accessible to customers) and may use similar authentication and security technologies.

5.3 SitePhone widget (embedded on customer websites)

The SitePhone widget does not use cookies.

The widget uses:

• browser fingerprinting (canvas and audio fingerprinting; hashed)
• sendBeacon telemetry for usage events

Local storage may be used to cache fingerprint-related values for efficiency.

5.4 SitePhone.ai website analytics and marketing cookies (sitephone.ai)

The SitePhone.ai website uses analytics and marketing technologies that may set cookies or use similar storage mechanisms, including:

• Google Analytics (analytics cookies)
• Meta (Facebook) Pixel (marketing/measurement cookies)

These technologies help us understand how the website is used, measure marketing effectiveness, and improve our website and communications. Where required by applicable law, these cookies are used only after you provide consent via a cookie/consent banner or settings. You can also manage cookies through your browser settings.